Refund policy

Returns & Refund Policy

We stand behind the quality of our products and aim to provide a fair and transparent resolution if something goes wrong.

Damaged or Defective Items

If your order arrives damaged or defective, you may request a replacement or refund under the following conditions:

  • Requests must be submitted within 10 days of the delivery date

  • The item must be unused and in its original condition

  • Proof of damage is required (photos or videos)

Refunds or replacements are only available for damaged or defective items.

What Is Not Eligible for Refund

We do not accept returns or refunds for:

  • Change of mind

  • Personal preference

  • Ordering the wrong item

  • Minor cosmetic issues that do not affect product functionality

  • Normal wear and tear

  • Damage caused after delivery

Verification Process

To process your request, we may require:

  • Clear photos or videos showing the damage or defect

  • Proof of purchase

  • In some cases, return of the product if requested

If a return is required, instructions will be provided before shipping.

Delivery & Tracking Issues

If tracking shows the order as delivered but you did not receive it, we will assist in opening an investigation with the carrier.

Please note:

  • Refunds or replacements cannot be guaranteed if the carrier confirms delivery

  • Issues caused by incorrect address details, refused delivery, unclaimed packages, or customs delays are not eligible for refunds

Refund Method & Timing

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days after approval

  • Shipping fees (if applicable) are non-refundable

Order Cancellations

  • Orders may be canceled only before processing begins

  • Once an order has been processed or shipped, cancellation is no longer possible

Contact Us

For any return or refund request, please contact us at:

Email:
support@pawpawcares.com

(Usually response within an hour)

Include your order number and a description of the issue along with the photos and videos.

Compliance Notice

This policy complies with card network and payment processor requirements and is designed to ensure a fair resolution for both customers and our business.