Shipping policy
Shipping Policy
At PawPaw Cares, we believe thoughtful care extends beyond products—it includes how they reach you. This Shipping Policy explains how and when your order will be delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note:
-
Orders are not processed on weekends or public holidays.
-
During high-demand periods, processing may take slightly longer.
Shipping Time
Once shipped, orders typically arrive within:
-
7–15 business days (United States)
-
10–20 business days (International)
Delivery times may vary depending on:
-
Destination
-
Customs clearance
-
Local postal services
Shipping Charges
We offer Free Shipping on all orders unless otherwise stated on the product page. There are no hidden shipping fees at checkout.
Tracking Information
Once your order is shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.
International Shipping
We currently ship to selected international locations.
If your country is unavailable at checkout, delivery may not be supported at this time. Customs duties or import taxes (if applicable) are the responsibility of the customer.
Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
-
Customs inspections
-
Weather conditions
-
Carrier disruptions
If your order is delayed beyond the estimated timeframe, please contact us we’re here to help.
Contact Us
If you have questions about shipping or your order status, please reach out:
📧 Email: support@pawpawcares.com
🕒 Response Time: Within 24–48 hours
Our Promise
Every order is handled with care and intention. If something doesn’t feel right, we’ll work with you to make it right.